Visa Terms of Service

Built on an EMV® specification and other globally recognised standards, Visa operates a remote commerce system which stores, delivers, and manages cardholder payment credentials so that cardholders can conveniently and securely access their Visa cards across online and digital environments offered by participating merchants, wallet providers, and other third parties through their linked email address and/or mobile phone number (the "Visa System").

IMPORTANT NOTICE ABOUT THE VISA SYSTEM AND YOUR VISA CARDS. Your Visa cards are enrolled in the Visa System either: (i) as a standard feature of your Visa card, made available to you and managed by your card issuer (Issuer-enrolled); or (ii) directly through Visa (Visa-enrolled).

  • Issuer-enrolled. Where your cards are enrolled in the Visa System as a standard card feature by your card issuer, these Visa Terms of Service ("Terms") DO NOT APPLY to your access to and use of such cards through the Visa System and your acceptance of these Terms does not create any agreement of any kind between you and Visa. Instead, your access and/or use is governed solely by your issuer's terms and conditions. If you nevertheless provide information to Visa to register these Visa cards, Visa will share that information with your Visa card issuer(s) to facilitate their enrolment and management of your cards in the Visa System.
  • Visa-enrolled. Where your Visa cards are enrolled in the Visa System through Visa, these Terms DO APPLY and form a legally binding and enforceable agreement between you and Visa governing your access to and use of your Enrolled Cards (as defined in Section 2) and the related services described in these Terms (the "Solution") – please read these Terms carefully. If you are a resident of an Eligible Jurisdiction identified in Section 13, the Eligible Jurisdiction-specific provisions stated in that Section additionally apply to you.

YOU DEMONSTRATE YOUR ACCEPTANCE OF THESE TERMS: (i) by affirmatively accepting them on a Visa or third-party application or website, for example, as part of a merchant checkout flow; (ii) by accessing or using your Enrolled Cards in the Solution; or (iii) to the extent permissible under the applicable law of your Eligible Jurisdiction, in accordance with other acceptance methods prescribed by Visa. You acknowledge and agree that these Terms govern your use of the Solution. These Terms replace all prior terms you may have agreed to in respect of the Solution. These Terms are effective as of the time of your acceptance in accordance with the acceptance methods prescribed above and shall remain effective until they are terminated in accordance with these Terms. Use of the Solution is provided to you free of charge.

1. HOW THE SOLUTION WORKS. Visa stores your Card Details and replaces your payment account number and other sensitive information with unique identifiers (tokens) to help secure and protect them. When you provide your email address or mobile phone number during an online or digital payment experience and complete the required identity verification, Visa transmits your Card Details, usually in the form of a token, to the relevant merchant, digital wallet provider, payment network/scheme, and/or applicable third party to allow them to: (i) display a list of your Enrolled Cards ("Card List") to you; (ii) process your transaction using the Enrolled Card you select; and/or (iii) give you the option to add your Enrolled Cards into their online and digital payment solutions (for example, by storing your card on file with a merchant or adding it to a digital wallet) for future use. "Card Details" means the payment account and other related information such as your name, email address, mobile phone number, and billing and delivery addresses for Enrolled Cards.

Visa cards enrolled in the Visa System by your issuer may appear alongside your Card List. Visa and non-Visa cards enrolled in remote commerce systems based on the EMV® specification operated by non-Visa networks/schemes, digital wallets, or other third parties may also appear alongside your Card List. However, for the avoidance of doubt, these Terms do not apply to such issuer-enrolled cards or cards enrolled in third-party systems.

2. ENROLLED CARDS. Visa may automatically update your Card List at any time. To help keep your Card List and Card Details up-to-date, Visa may also update certain Card Details, such as payment account number and expiry date, when this information becomes available to Visa through the financial institution or, as applicable, the payment institution, that issued your Enrolled Card ("Issuer"). You may modify your Card List through the Portal at any time. "Eligible Cards" means any Visa credit, debit, or reloadable prepaid cards, as well as other cards or payment methods, that Visa deems eligible for the Solution. Not all your Visa cards will be Eligible Cards. Visa may revise the eligibility criteria at any time and may remove cards from eligibility or prevent their enablement as deemed necessary. "Enrolled Cards" means the Eligible Cards enrolled in the Visa System. "Portal" means the website, mobile site, domain, subdomain, and/or web-based platform provided by Visa to offer information and management tools to holders of Enrolled Cards.

3. ELIGIBLE CARDHOLDERS. You may only access or use an Enrolled Card if you are the cardholder or authorised user of the Enrolled Card and a resident of an "Eligible Jurisdiction" specified in the Eligible Jurisdiction List. Access to or use of your Enrolled Cards from any location where it is illegal or otherwise restricted is prohibited.

4. VERIFICATION. When you enrol in or otherwise use the Solution you may be required to provide your valid email address and/or mobile phone number. You agree that Visa or a third party (for example, your checkout provider) may send a one-time passcode (OTP) to your email and/or mobile phone number to verify your identity.

Visa may use information about the devices you use to access your Enrolled Cards to verify your identity and create a trusted link between those devices and your Enrolled Cards. You may also choose to use capabilities on your personal device such as fingerprints, face authentication, and/or your device passcode ("Passkeys") to access, use, or verify your Enrolled Cards. Your use of Passkeys is governed by the terms and conditions and privacy notices of your device manufacturer. Your fingerprints, face authentication data, and/or device passcode do not leave your device. You may choose whether to use Passkeys in connection with your Enrolled Cards, and you may disable such use by unlinking your Enrolled Card or removing your device through the Portal or such other website as made available and communicated to you by Visa. Your use of "Visa Payment Passkeys" in connection with your Enrolled Cards will be made available as part of, and governed by, separate terms and conditions.

If you use Passkeys or choose to be remembered on your device or browser, you are solely responsible for maintaining the security of such devices or browsers. Visa is not responsible to any person for any unauthorised use of the Solution, your Enrolled Cards, your Portal account, your devices, or your browsers.

5. PRIVACY. Visa processes your personal information as necessary to provide the Solution to you (as agreed in these Terms), and for related or not incompatible purposes described in the Visa Global Privacy Notice ("Privacy Notice"). For more information about how Visa and its affiliates collect, protect and share your personal information when you use the Solution, and any data privacy choices you may have, please read the Privacy Notice. Where consent is required for the cross-border transfer of personal information under applicable data protection laws, your consent to these Terms will be deemed to include your consent for the cross-border transfer of your personal information, to the fullest extent permitted under the applicable law of your Eligible Jurisdiction. The Privacy Notice may be updated from time to time.

If you enrol your Eligible Cards in the Solution during checkout with some merchants, Visa may use Google's Maps product to help you select your address. To the extent that Google processes your personal information, it does this in accordance with its Google terms of service and Google privacy policy.

If you use other services operated by your Issuer, merchant, digital wallet provider, payment network/scheme, and/or applicable third party (including where those services are available using the Visa System), separate privacy notices may apply. Visa may share your personal information with any such third-party services used in connection with the Visa System.

You are responsible for ensuring the personal information associated with your use of the Solution remains adequate and up-to-date. You may update this personal information directly using the Portal.

6. TRANSACTIONS MADE USING THE SOLUTION. Visa is not a bank or a card issuer. Payment for your bank account or bank card is solely between you and your Issuer. Visa is not a party to the transactions made using the Solution. If you have a dispute with a merchant or your Issuer about a transaction made using the Solution, including the purchase, return, or non-receipt of goods or services, you are solely responsible for settling the dispute with the merchant or your Issuer. Visa is not responsible for any such transactions or any actions or inactions of merchants, Issuers, other payment networks/schemes, or third parties that may facilitate your checkout experience. When you add cards to a third-party service (like a merchant's website or digital wallet), your use of that service, including use of the credentials enrolled in that service, is governed by that third party's terms and conditions, not these Terms.

7. CARDHOLDER AGREEMENTS. These Terms do not amend or otherwise modify any agreement you have with your Issuer in respect of an Enrolled Card ("Cardholder Agreement"). You are solely responsible for complying with your Cardholder Agreement. For questions regarding your Cardholder Agreement, please contact your Issuer.

8. PROPRIETARY RIGHTS. All content, features, and functionality provided by Visa under these Terms, including but not limited to text, graphics, logos, images, audio clips, video clips, data compilations, software, and any other materials (collectively referred to as "Content"), are the property of Visa, its affiliates, and their licensors. No licences, rights, title or interest in or to the Content is/are granted to you. If you submit suggestions or other feedback about the Solution or other Visa products or services, we may use your suggestions or feedback without obligation to you. The "Click to Pay icon" () is a trademark owned by and used with permission of EMVCo, LLC.

9. WARRANTIES AND LIABILITY. The Solution is provided "AS IS" and "AS AVAILABLE" without any express or implied warranties of any kind, including warranties of title, implied warranties of merchantability, or fitness for a particular purpose. Visa is not liable for any damages arising from your use of the Solution, including but not limited to transaction failures, disputes with merchants, errors, outages, or unauthorised access. The Solution may not be free of interruptions. Visa's cumulative liability to you under these Terms is limited to the lesser of: (i) your actual loss; and (ii) 100 USD (or equivalent in the currency of your Eligible Jurisdiction). Nothing in these Terms excludes or limits liability for death, personal injury, fraud, or any other matter that cannot be legally limited or excluded. The law of your Eligible Jurisdiction may not allow the limitation or exclusion of liability described in this Section, so they may not apply to you. In such instances, Visa's liability will be limited to the fullest extent permitted by the applicable law of your Eligible Jurisdiction.

10. TERMINATION, SUSPENSION AND DISCONTINUANCE OF THE SOLUTION AND THESE TERMS.

10.1. You may unenrol individual Enrolled Cards from the Solution at any time through the Portal. You may terminate these Terms by unenrolling all of your Enrolled Cards through the Portal – this will end your participation in the Solution.

10.2. Visa may terminate, suspend, or discontinue all or part of the Solution, and these Terms, with or without notice to you, in the following circumstances:

  1. where, due to reasons beyond Visa's control, Visa is unable to provide the Solution, or parts thereof;
  2. to comply with the applicable law of your Eligible Jurisdiction;
  3. to comply with an instruction from a competent authority or court;
  4. where it is no longer economically viable for Visa to offer the Solution, or parts thereof;
  5. where Visa decides to cease providing the Solution in your Eligible Jurisdiction;
  6. in order to streamline your use of the Solution as provided by your Issuer or another Visa partner;
  7. where you breach these Terms;
  8. where Visa suspects fraud or illegal, unauthorised, or improper conduct; and
  9. as a result of sanctions screening.

10.3. Visa may terminate, suspend, or discontinue all or part of the Solution, and these Terms, in circumstances not listed in Section 10.2 above, provided that it gives you the requisite notice if required by the applicable law of your Eligible Jurisdiction.

10.4. Any provision of these Terms that, by their nature, is intended to survive termination shall remain in effect following the termination of these Terms, including, without limitation, Section 12.

10.5. If the applicable law of your Eligible Jurisdiction provides you with additional or stricter rights regarding termination, suspension, or discontinuance of the Solution or these Terms, those rights will apply and will supersede the provisions of this Section to the extent required under the applicable law of your Eligible Jurisdiction.

11. MODIFICATION OF THE SOLUTION AND THESE TERMS.

11.1. To the extent permissible under the applicable law of your Eligible Jurisdiction, Visa may change, improve or modify all or part of the Solution, and these Terms, with or without notice to you, in the following circumstances:

  1. where, due to reasons beyond Visa's control, Visa is unable to provide the Solution, or parts thereof, rendering a change, improvement or modification necessary;
  2. to comply with a change in the applicable law of your Eligible Jurisdiction;
  3. to comply with an instruction from a competent authority or court;
  4. where the change, improvement, or modification benefits you (e.g., by adding or enhancing technical functionality, security, resilience, performance, and/or user flow; fixing bugs or other issues; and the removal of features which no longer add value to you); and
  5. where it is no longer economically viable for Visa to offer the Solution, or parts thereof.

11.2. Visa may change, improve, or modify all or part of the Solution, and these Terms, in circumstances not listed in Section 11.1 above, provided that it gives you the requisite notice if required by the applicable law of your Eligible Jurisdiction.

11.3. Your continued access or use of your Enrolled Cards or the Solution after any such changes, improvements, or modifications take effect will constitute your acceptance of those changes, improvements, or modifications.

11.4. If you disagree with any change, improvement, or modification, you are reminded that you may terminate these Terms by at any time unenrolling all of your Enrolled Cards through the Portal – this will end your participation in the Solution.

11.5. You can identify the most recent version of these Terms by checking the "Last Updated" date at the end of these Terms.

11.6. If the applicable law of your Eligible Jurisdiction provides you with additional or stricter rights regarding the changing, improvement, or modification of the Solution or these Terms, those rights will apply and will supersede the provisions of this Section to the extent required under the applicable law of your Eligible Jurisdiction.

12. GENERAL.

12.1. Visa Contracting Entity; Governing Law; Dispute Resolution. The table below establishes the Visa Contracting Entity, Visa Region, governing law, and dispute resolution terms which apply to you under these Terms. For more information on which "Visa Region" your Eligible Jurisdiction is in, see the Eligible Jurisdiction List. "Visa Contracting Entity" means the entity that entered into these Terms with you. References to "Visa" means your Visa Contracting Entity. These Terms do not create any agreement between you and any affiliate of your Visa Contracting Entity. To the fullest extent permitted by the applicable law of your Eligible Jurisdiction, each affiliate of your Visa Contracting Entity is an intended third-party beneficiary of these Terms.

12.2. Indemnity. To the extent permitted under the applicable law of your Eligible Jurisdiction, you agree to indemnify and hold harmless Visa and its affiliates from any loss, liability, claim, or demand, damages, fines and costs, due to, in connection with or arising out of your breach of these Terms. This Section 12.2 does not apply to you if you are a resident of Andorra, Austria, Bulgaria, Croatia, Cyprus, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Norway, Poland, Portugal, Romania, Slovenia, or Sweden.

12.3. Notices. You agree that Visa may provide you with notices, disclosures, and other communications in connection with the Solution, Visa System, or these Terms by text message (SMS), email, posting on the Portal, or other forms of electronic communications, and that these electronic communications constitute communications "in writing". Unless otherwise required by the applicable law of your Eligible Jurisdiction, electronic communications are considered to be received on the date they are sent, and no paper or hard copies will be provided. You are responsible for any message or data rates that may apply.

12.4. Assignment, Novation, and Transfer.

  1. To the extent permitted under the applicable law of your Eligible Jurisdiction, you may not assign, novate, or otherwise transfer your rights and/or obligations under these Terms, by operation of law or otherwise, without Visa's prior written consent.
  2. To the extent permitted under the applicable law of your Eligible Jurisdiction, you agree that Visa may assign, novate, and/or otherwise transfer its rights and/or obligations under these Terms to any Visa affiliate or any third party without further notice to or consent from you. However, if the applicable law of your Eligible Jurisdiction requires it, Visa shall provide the requisite notice and/or obtain your consent.

12.5. Translations and Prevailing Language. Where any translation of these Terms is made available to you in any language other than English, the prevailing language of these Terms is English and any dispute arising from these Terms will be settled to the extent permitted by the applicable law of your Eligible Jurisdiction based on the English version of these Terms. This Section shall not apply if you are a resident of the "Europe Region", as described in the Eligible Jurisdiction List.

12.6. Entire Agreement and Severability. These Terms constitute the entire agreement between Visa and you with respect to the Solution. Visa's failure or delay to exercise or enforce any provision or right contained in these Terms shall not be deemed a waiver of such provision or right. You and Visa agree that if any provision of these Terms is deemed unlawful, void (including by virtue of law) or for any reason unenforceable by a court of competent jurisdiction, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

12.7. Frequently Asked Questions. If you have any questions about the Solution or these Terms, please visit our Frequently Asked Questions ("FAQs") accessible through the Portal. If the FAQs do not address your question, you can contact Visa via email or telephone through the links provided in the FAQs or the Eligible Jurisdiction List.

12.8. Complaints Procedure.

  1. You have the right to file a complaint with Visa regarding these Terms and the Solution. Visa will handle the complaint confidentially. Visa will promptly confirm the receipt of your complaint and will, within thirty (30) days of receiving the complaint (unless a shorter period is required the applicable law of your Eligible Jurisdiction), clearly state what action was taken to address the complaint.
  2. Residents of certain Eligible Jurisdictions may find additional information regarding complaint procedures specific to their Eligible Jurisdiction in the Eligible Jurisdiction List.

12.9. Nothing in these Terms excludes or limits any mandatory statutory rights you are entitled to as a consumer under the applicable law of your Eligible Jurisdiction. These Terms do not attempt to undermine or override these rights.

13. Eligible Jurisdiction-specific Terms. The following terms apply only to residents of the Eligible Jurisdiction specified. Where a provision below corresponds to and repeats a numbered Section in these Terms, the Eligible Jurisdiction‑specific version shall replace the corresponding Section above.

Last Updated: DD/MM/YYYY