Concerns or suggestions about privacy? Please contact us using the contact information provided below.
Visa Checkout is the new name for the service previously known as V.me by Visa, and you may continue to see both names used for a period of time. Please read below to learn how we collect, protect and use your data.
"Personal Information"—also called "Personal Data"—is information which can be used to identify you as an individual. We collect Personal Information any time you use any service or functionality of Visa Checkout, including the function that allows you to continue as a guest. The Personal Information we collect includes information that you provide us directly and that may be provided by the financial institution which issued your payment card ("Issuer"). The collection of all the Personal Information described herein is necessary for your use of the Visa Checkout service. This information includes:
In some cases, Visa Checkout may integrate with other services or functionality your Issuer offers, such as your Issuer’s own alerts service. Where that happens, we and your Issuer may collect and share information (such as your mobile phone number for an alerts service) needed to make the services accessible through your Visa Checkout account.
We collect other information about your use of Visa Checkout, such as
Visa Checkout may get information about you from other sources, such as
We collect or compile non-Personal Information about Visa Checkout users such as enrolment numbers and demographic group information on an aggregated and anonymised basis. We may share any non-Personal Information with third parties for any lawful purpose.
We primarily use the information we collect to provide the Visa Checkout service to you and for your use of the services. This includes using your information to:
We will share your Personal Information only as described in this policy and any supplemental privacy policies for other Visa Checkout services. Specifically, we may share your Personal Information
You can configure your browser to reject all cookies, or to notify you when a cookie is set. Each browser is different, so check the Help menu of your browser to learn how to change your cookie and privacy preferences. However, if you reject cookies, your use of Visa Checkout may be impaired.
You can close your Visa Checkout account by following the instructions in the Customer Support section of the Visa Checkout website. Once your account is closed, you will no longer be able to access your account online. Even though your account is closed, we still may retain and use your Personal Information to comply with law, prevent fraud, resolve disputes, assist with any investigations, enforce our policies, analyse and improve the service, and take other actions as permitted by law. We will cease to retain Personal Information, or remove the means by which such Personal Information can be associated with an individual, as required by applicable law.
If you have a Visa Checkout account, you can review and edit your Personal Information at any time by logging in to your account. To request access to any of your Personal Information, or to make corrections to any of your Personal Information not available through an account, please contact us using our contact details provided below. We may charge you a reasonable fee for access.
If you can show that information we hold about you (if any) is not accurate, complete and up to date, we must take reasonable steps to ensure that it is accurate, complete and up to date.
Visa uses firewalls and Secure Socket Layers to help protect the Personal Information we collect from you when it is being communicated to us. Our policies restrict access to Personal Information to those employees and service providers who need to know the information in order to provide you this service. We maintain physical, electronic and procedural safeguards that comply with applicable privacy and data security laws and regulations.
If you have a complaint about our treatment of your Personal Information, please contact our Chief Privacy Officer using the contact details provided above. Our Chief Privacy Officer will investigate your complaint and endeavour to resolve any issue to your satisfaction.
The following Visa affiliates, service providers and/or agents may process or store your Personal Information in connection with Visa Checkout: